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SSSFORALL.COM Terms of Use

This Terms of Use agreement was last updated: September 2021 and This Terms of Use agreement is effective as of: December 01, 2019.

A. Acceptance of Terms

PLEASE READ THE TERMS OF USE THOROUGHLY AND CAREFULLY. The terms and conditions set forth below ("Terms of Use") and the Privacy Policy (as defined below) constitute a legally-binding agreement between Sariit.com operating from its Dhaka Corporate Office and you. These Terms of Use contain provisions that define your limits, legal rights and obligations with respect to your use of and participation in (i) the Sariit.com website and mobile application, including the classified advertisements, forums, various email functions and Internet links, and all content and Sariit.com services available through the domain and subdomains of Sariit.com located at www.sariit.com or Its Mobile Apps (collectively referred to herein as the "Product"), and (ii) the online transactions between those users of the Product who are offering services (each, a "SERVICE PROVIDER") and those users of the Product who are obtaining services (each, a "SERVICE USER") through the Product (such services, collectively, the "Services"). The Terms of Use described below incorporate the Privacy Policy and apply to all users of the Website, including users who are also contributors of video content, information, private and public messages, advertisements, and other materials or Services on the Product.

The Products are owned and operated by Sari IT.

You acknowledge that the Product serves as a marketPlace for the online distribution and publication of user submitted information between SERVICE PROVIDERs and SERVICE USERs, and, by using, visiting, registering for, and/or otherwise participating in this Web application, Ordering service through Contact Center, application including the Services presented, promoted, and displayed on the Website, Providing any service which request comes through Website, Application, CC and/or by clicking on "I have read and agree to the terms of use," you hereby certify that: (1) you are either a SERVICE PROVIDER or a prospective SERVICE USER, (2) you have the authority to enter into these Terms of Use, (3) you authorize the transfer of payment for Services requested through the use of the Product, and (4) you agree to be bound by all terms and conditions of these Terms of Use and any other documents incorporated by reference herein. If you do not so agree to the foregoing, you should not click to affirm your acceptance thereof, in which case you are prohibited from accessing or using the Website. If you do not agree to any of the provisions set forth in the Terms of Use, kindly discontinue viewing or participating in this Website immediately.

YOU SPECIFICALLY AGREE THAT BY USING THE PRODUCT, YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE COMPETENT UNDER LAW TO ENTER INTO A LEGALLY BINDING AND ENFORCEABLE CONTRACT.

All references to "you" or "your," as applicable, mean the person that accesses, uses, and/or participates in the Website in any manner. If you use the Website or open an Account (as defined below) on behalf of a business, you represent and warrant that you have the authority to bind that business and your acceptance of the Terms of Use will be deemed an acceptance by that business and "you" and "your" herein shall refer to that business.

1. MODIFICATIONS TO TERMS OF USE AND/OR PRIVACY POLICY

Sariit.com reserves the right, in its sole discretion, to change, modify, or otherwise amend the Terms of Use, and any other documents incorporated by reference herein for complying with legal and regulatory framework and for other legitimate business purposes, at any time, and Sariit.com will post the amended Terms of Use at the domain of www.Sariit.com/terms-and-condition. It is your responsibility to review the Terms of Use for any changes and you are encouraged to check the Terms of Use frequently. Your use of the Product following any amendment of the Terms of Use will signify your assent to and acceptance of any revised Terms of Use. If you do not agree to abide by these or any future Terms of Use, please do not use or access the Product.

2. PRIVACY POLICY

Sariit.com has established a Privacy Policy that explains to users how their information is collected and used. The Privacy Policy is referenced above and hereby incorporated into the Terms of Use set forth herein. Your use of this Product is governed by the Privacy Policy.

2.1. LICENSE TO ACCESS

Sariit.com hereby grants you a non-exclusive, revocable license to use the Website, Apps or its product as set forth in the Terms of Use; provided, however, that (i) you will not copy, distribute, or make derivative works of the Website, Apps or its product in any medium without Sariit.com's prior written consent; (ii) you will not alter or modify any part of the Website, Apps or its product other than as may be reasonably necessary to use the Website, Apps or its product for its intended purposes; and (iii) you will otherwise act in accordance with the terms and conditions of the Terms of Use and in accordance with all applicable laws.

2.2 MEMBERSHIP ELIGIBILITY CRITERIA

Use of the Website is available only to individuals who are at least 18 years old and can form legally binding contracts under applicable law. You represent, acknowledge and agree that you are at least 18 years of age, and that: (a) all registration information that you submit is truthful and accurate, (b) you will maintain the accuracy of such information, and (c) your use of the Website, Apps and Services offered through this Website, Apps do not violate any applicable law or regulation. Your Account (defined below) may be terminated without warning if we at our discretion, believe that you are under the age of 18 or that you are not complying with any applicable laws, rules or regulations.

3. Our services

SSSFORALL is a Web and mobile responsible application as a service (‘AaaS’) that offers variety of services on the Platform for micro, small and medium enterprises (“MSME”) including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), project management, Human Resource Management (HRM), accounting, sales, customer support, Point-of-Sales solution, online store, digital finance solutions, top-up facility, inventory management, cash flow, credit management and such other facilities that helps Vendors with management and growth of their business (“Services”).

This Platform has a variety of tools to allow users to incorporate all the information about their business. By incorporating information into these tools, you can keep various accounts of your business. The inclusion of information or the information provided by the Vendor is entirely its own responsibility.’ 

In addition, the Platform allows Vendors on payment of subscription fee set-up its own online store displaying goods/products via online web link and sell their products online (“Online Store”). Furthermore, Vendors can also sell in physical locations and accept payment for goods via credit/debit card using SMS link provided by registered Payment System Operator (PSO) (“Digital Payment solutions”). 

You may use one or more of the modules offered under these Services. The terms of this Agreement will apply to any of the modules you may choose to use.

4. Registration and Licensing

4.1 This Platform is designed in a way to assist the micro, small and medium enterprises of Bangladesh. Only verified and registered Vendors may subscribe, update, or use the Platform upon registration by becoming a registered member and creating an account with us. You agree to be responsible for maintaining the confidentiality of your passwords or other .account identifiers which you choose and all activities that occur under your account. To create an account and access the Website/Application, the Vendor represents that s/he is over the age of 18 and not barred from using the Platform under applicable law.

4.2 In registering an account with us, you represent and warrant that: (a) you possess the legal authority to create a legally binding obligation between yourself and us (or any Vendor/Third Party Provider); (b) if you are an individual and are creating an account for a corporate/business entity, that you are an agent for and act on behalf of the corporate/business entity and that you have the legal authority to create a legally binding obligation between the said corporate/business entity and us (or any Vendor/Third Party Provider); and (c) all information provided by you in connection with such registration is complete, true and accurate.

4.3 In registering an account with us, you represent and warrant that you have to secure and maintain licenses, permits, authorization etc. required for operation of its business in Bangladesh including valid Trade License, TIN, BIN, unique business identification number (UBID) or personal retail account (PRA) number from the appropriate authority. Failure to secure and maintain licenses, permits, authorization etc shall mean immediate termination of the Services. 

4.4 If, for any reason, SARI IT believes that you have not complied with these terms and conditions, SARI IT may, at its sole discretion, cancel your access to the Platform.

4.5 Vendor would abide by relevant provision of the Consumer Protection Rights Act 2009, Digital Commerce Management Guidelines 2021, the Information and Communication Technology Act, 2006, the Digital Security Act 2018, or any applicable rules for operation of the business of the Vendor. 

5. Terms of services

5.1 Subject always to your continuing compliance with the terms and conditions herein, SARI IT grants the Vendors limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Platform to access the Services and (ii) access and use any content, information and related materials that may be made available through the Services. Any rights not expressly granted herein are reserved by SARI IT. 

5.2 Some application components used in our Platform(s) may be offered under an open source or other license/partnership as we may notify you of, in which case your use of those components is governed by such third-party terms, in addition to the terms provided herein, e.g., payment processing by third-party Payment System Operator licensed by Bangladesh Bank. 

5.3 The Platform provides various features and tools the access and/or use of the same is subject to the terms of this Agreement. Without limiting the generality of the foregoing, such features may include an online store where the Vendor may display and sell Products to third party customers, and provide additional services such as taking orders, accepting payment online and delivery services which will be governed by the Online Store Terms referred in the Schedule. 

5.4 Each Vendors acknowledge that:

5.4.1 In relation to any marketplace services, you shall company with all terms set forth in Schedule 1 (Online Store Terms) in their entirety;

5.4.2 Where any products and goods (“Products”) are provided by the Vendors and/or third party service provider(s) and/or vendor(s) (“Third Party Providers“), SARI IT are not responsible for the same, and our obligation in connection with any such Product is to only: (i) facilitate the making available of such Product on the Online Store; and (ii) on a commercially-reasonable basis, communicate to Vendors and/or Third Party Providers reasonable concerns that Customer have notified us of in relation to such Product. We have no control over and are not responsible for the Vendor’s and/or the Third-Party Service Provider’s performance or non-performance of any obligation in connection with any Product or arising in any other way; 

5.4.3 To the extent that a transaction on the marketplace is entered into between Vendor and Customer or Third Party Provider (“Transaction“):

5.5 All Transactions are entered into between the Vendor and Customer or Third-Party Provider. The Vendor or Third Party Provider is and remains the seller and/or supplier of each Product, and SARI IT are not party to the Transaction or any agreements that may be entered into between Vendor and Customer or Third Party Provider, even if terms may be prescribed by us in respect of such Transactions;

5.6 SARI IT neither endorses nor assumes any responsibility or liability arising in connection with any Transaction (or any Product in respect of which a Transaction is carried out). Save as expressly provided under these Terms, SARI IT shall not have any obligation in connection with any Transaction;

5.7 SARI IT: (i) shall not be responsible for procuring; (ii) do not warrant; and (iii) do not undertake, that Vendor shall comply or have complied (whether in whole or in part) with the terms and conditions governing any Transaction;

5.8 SARI IT shall not be responsible for any content provided or generated by Vendor on or through the marketplace, though it may notify the Vendor to change the content if it violate this Terms or any third party copyright;

5.9 Each dispute, chargeback, cancellation, refund, and/or return in connection with any Product and/or the online store shall be the sole responsibility of the Vendor and be subject to such additional policies and guidelines as may be prescribed by us from in connection with the same from time to time;

5.10 All information/details related to business Transactions must be preserved for at least 6 years for ensuring transparency and upon request must be provided to the responsible institution or organization or agency of the government.

5.11 You agree that any payment made on or through any Platform (including any and all payments in connection with any Product and/or the online Store or offline sell through payment SMS link) shall be made using any of the payment methods prescribed by us from time to time, and all charges and/or fees are to be paid in accordance with specific instructions as may be prescribed on any Platform. 

5.12 You agree that you shall abide by any relevant terms and conditions or other agreement that governs your access and/or use of any payment methods made available via any Platform, which are provided by third party providers as principals in their own right (“Payment gateway”).

5.13 You acknowledge that the payment gateways are managed and maintained by licensed PSOs, and SARI IT does not hold or retain any sum related to payment transactions on or through the Platform. The display of credit balance on the Platform is a reflection of the sum due from the payment gateway provider. In order to withdraw funds, the Vendor provides instructions of withdrawal which are forwarded to the relevant payment gateway provider who shall disburse the sum to the bank account of the respective Vendor. 

5.14 You acknowledge and agree that we may from time to time, add, remove, modify or discontinue, temporarily or permanently, any payment processing method in its sole and absolute discretion.

Prohibited Uses

6.1 You may not use the Services for any illegal or unauthorized purpose nor may you, in the use of Service, violate any laws of Bangladesh (including but not limited to copyright laws).

6.2 You must not use Platform to operate on multi-level marketing or network activities, and cannot organize any lottery or raffle draw using the Platform, which is an illegal act according to Penal Code 1860 of Bangladesh..

6.3 You must use Platform to sell drugs or drug-related products, poison or poisonous products, or any prohibited or illegal products or services. Similarly, the platform cannot be used to operate gambling or online betting or online gambling organizing, or participation activities. 

6.4 You must not transmit any worms or viruses or any code of a destructive nature nor share the credentials for using the Platform to any unauthorized person. 

6.5 A breach or violation of any of the terms will result in an immediate termination of your Services. 

6.6 If SARI IT determines that the Vendor has provided inaccurate information or enabled fraudulent feedback, we reserve the right to immediately suspend the Vendor’s account on the Platform and make such declaration on the website necessary for the protection of SARI IT’s business and in the interest of the Customers. 

7. Data Protection and Use

7.1 This web application may also collect some of your personal information to use this Web application and subsequently ensure that you use it seamlessly.

7.2 Contact information access to create your profile and provide loan benefits.

7.3 GEO location information access to place a service order based on your location.

7.4 Camera and gallery access permissions for uploading product images to the inventory management tool. Besides, we are taking this permission to upload the picture when applying for a profile or loan.

7.5 Your customer contact information access to generate reports based on your customer’s transactions.

7.6 You consent to us accessing and/or using certain functionalities on your Device (and the data stored therein and on any cloud based or remote storage accounts) for the purposes of providing you with any Services and the other purposes set forth in this document.

7.7 This information may also be used for research purposes, maintaining your privacy at the national, international level.

8. Indemnification

8.1 The Vendor agrees to release, defend, indemnify, and hold the Platform or any person associated with the Platform including its respective affiliates, service providers, owners, partners, directors, officers, agents and employees (collectively as “Indemnified Parties”) free and harmless from and against any claims, liens, demands, causes of action and all losses to the extent arising from or in connection with any or all of: (a) any act, omission or negligence, non-performance and/or delay in the performance of obligations as a Vendor while using the Online Store and Digital Payment solutions; (b) breach or violation of any of these T&C; (c) any intellectual property rights infringement including but not limited to copyrights, trademarks or any other rights, losses, damages, expenses, fines, fees or liability  brought or instituted by a third party against the Platform which is caused or contributed to, by the Vendor through the Vendor’s usage of the Platform or the Vendor’s negligence or wilful misconduct; (d) any violation or alleged violation of any law; (e) violation of the rights of any third party, including patients and third party partners. 

8.2 The Platform or any person associated with the Platform, is not liable for any personal injury, including death, attributable to or caused by the Vendor’s use or misuse of the Platform, to the fullest extent permissible by law.

9. Disclaimer

USE OF THE PLATFORM IS AT THE Vendor AND CUSTOMER’S OWN RISK. THE WEBSITE/WEB APP IS PROVIDED ON AN “AS IS” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) SARI IT DISCLAIMS ALL LIABILITY WHATSOEVER, WHETHER ARISING IN CONTRACT, TORT (INCLUDING) NEGLIGENCE OR OTHERWISE IN RELATION TO THE WEBSITE/WEB APP, AND (B) ALL IMPLIED WARRANTIES, TERMS AND CONDITIONS RELATING TO THE PLATFORM, INCLUDING WITHOUT LIMITATION ANY WARRANTY, TERM OR CONDITION AS TO ACCURACY, COMPLETENESS, SATISFACTORY QUALITY, PERFORMANCE, FITNESS FOR PURPOSE OR ANY SPECIAL PURPOSE, AVAILABILITY, NON-INFRINGEMENT, INFORMATION ACCURACY, INTEROPERABILITY, TITLE ARE, AS BETWEEN DOCTRINE AND THE DOCTOR, HEREBY EXCLUDED, IN PARTICULAR, BUT WITHOUT PREJUDICE TO THE FOREGOING, SARI IT ACCEPTS NO RESPONSIBILITY FOR ANY TECHNICAL FAILURE OF THE INTERNET, SECURITY BREACHES BY THIRD PARTY, Vendor AND/OR THE PLATFORM; OR ANY DAMAGE OR INJURY TO USERS OR THEIR EQUIPMENT AS A RESULT OF OR RELATING TO THEIR USE OF THE PLATFORM.

10. Communication

You may inquire about any changes, enhancements, additions or additions to this Platform by dialing the number provided in the Web application. The App Team will seriously review your valuable feedback and send the next update of this Web app, making the appropriate changes, enhancements, and additions possible. Provided, however, that SARI IT or any party associated with SSSFORALL Application or Application is not obliged to follow your suggestion or in-app suggestion for change, and you are not obliged to make any changes to the application to reflect your desired changes. The modification of the application or SSSFORALL application or the parties involved in creating this application is solely your own decision in your opinion or suggestion.

11. Resolution

11.1 The Terms shall be governed by and construed in accordance with the laws of Bangladesh. The courts of Bangladesh shall have exclusive jurisdiction in relation to all disputes or matters arising hereunder, and the parties irrevocably submit themselves to the exclusive jurisdiction of the courts in Bangladesh, for the resolution of any disputes arising under or in connection with this Term.

11.2 In case of any dispute, the Platform encourages amicable settlement of any conflict/s, claims that might arise from the Vendor, SARI IT or end users including customers. Any such conflict shall be resolved with the assistance or involvement of SARI IT. For addressing any grievances, or any other issues, transaction disputes the Vendor/ third party service recipient is encouraged to report the same to Customer Support here [ https://sssforall/contact] (“Dispute Notice”). In service of the Dispute Notice, SARI IT and the Vendor will attempt in good faith to resolve the dispute. If the dispute cannot be resolved by consultation within 28 (twenty-eight) days from the date of commencement of such dispute, then SARI IT and the Vendor will jointly engage a mediator, for settlement of the dispute through mediation. The procedure for the mediation shall be in accordance with section 89A of the Code of Civil Procedure, 1908 and Mediation Rules 2021.

 

12. SSSFORALL Digital Commerce Rules & Regulation

12.1 In addition to the Terms, the terms and conditions in this Schedule (“Online Store Terms“) apply in respect of your access and/or use of the online store and the supply or provision of any Product via the store, and Customers receipt of the same. 

12.2 The Online Store feature allows you, on payment of subscription, set-up an online store with a world wide web link at the name of your Store (“Vendor Website”), display and catalog products and services on the Vendor Website, and market them for Customers, accept payment online via payment gateway. 

12.3 The Vendor may catalog products and services on the Vendor Website, and doing so, shall provide appropriate details of the products or services offered including Product prices, Product specifications, measurement of goods, materials, colors, shapes, quality, among others timelines for delivery of the Products, designated place of delivery, etc. Further, information such as pictures, videos, colors, shapes, measurements, weights, materials, etc., of goods and in case of services, service types, service methods, measurement symposia (if any) should be provided. In case of products, details of the quantity of ingredients and ingredients of the product, chemical composition (if possible) etc. should also be provided.

12.4 Usage of products should be clearly specified whether the product contains anything that affects or risks the health of humans and animals or harmful to the environment or whether there are health risks known to children. Vendors cannot sell or supply expired goods or substances, or fake or adulterated products. 

12.5 The Vendor must complete the delivery within 48 hours of accepting the payment for the Product, provide a detailed invoice/bill receipt to the Delivery Service Provider, and the warranty/ or guarantee, if available, must accompany the delivered product. Any perishable material has to be delivered by the shortest amount of time possible.

12.6 The Vendor must maintain detail of the delivery record; price of product paid, delivery cost etc, for record and forwarding to PSOs, if required. 

12.7 The delivered Product must comply with the specification in the Order, multiple products must be tagged together and no additional delivery charge should apply for individual items. 

12.8 The Vendor must not sell Products by taking advance payment unless they are delivered according to the Terms provided herein, and in compliance with the Digital Commerce Management Guidelines 2021. 

12.9 The Vendor should provide Phone numbers, emails, or means of non-mailing must be clearly mentioned on a Web app or platform to receive the complaints regarding non-delivery.

12.10 Any kind of offer, discount, free delivery or any other facility should be clearly mentioned in the product description.

12.11 Vendor shall ensure that within a maximum of 10 (ten) days of receipt of the product price sold at the Vendor Website, shall pay the full price to the concerned supplier of the Product. 

12.12 Each dispute, chargeback, cancellation, refund, and/or return in connection with any Product and/or the online store shall be the sole responsibility of the Vendor, and the same must be informed to the Customer.

12.13 The Vendor shall not claim extra money than the value of goods or services that are announced/displayed in the Online Store.

12.14 Any kind of announced discounted sale activity must be implemented immediately.   Cashback offer must be executed/implemented within the next 72 hours of payment of the price.

13 Placing Order by Customer 

13.1 The Customer acknowledge that when they place an order for any Product offered by a Vendor through the Vendor Website (“Order”), the Order constitutes an agreement to deliver the Product via itself or delivery service provider to the specified delivery address (as applicable) on the terms set out herein and as specified by the Vendor. 

13.2 The Order may in the sole and absolute discretion of the relevant Vendor and (as the case may be) Delivery Service Provider be accepted or rejected by each of them respectively. A contract for the purchase and delivery of any products or services comprised in your Order (“Vendor Contract“) will only arise where the Order is communicated to the Customer as having been accepted by each of the Vendor and (as the case may be) Delivery Service Provider via the Vendor Website and an Order confirmation is issued to the Customer. The Customer shall not be entitled to cancel the Order upon confirmation.

13.3 The Customer acknowledge and agree that (i) some Orders may not be available for delivery and may only have the option for self-collection, and vice versa; (b) some Orders must meet a minimum order value before the Order can be placed and delivered to the Customer; and (iii) the Customer may specify special instructions for an Order. 

13.4 Prices: (a) All prices reflected on the Vendor Website are determined solely by the Vendors. The Customers acknowledge that prices and any promotional offers of Products may vary from those offered by the Vendors via other sales channels; (b) Prices of Products may, for reasons such as technical issues, errors or outdated product information supplied by the Vendors, be incorrectly reflected and in such an event the Vendors may cancel your Order(s). Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.).

13.5 Payment: Payments on the Vendor Website or through Digital Finance solutions i.e. the Payment SMS link are effectuated by PSOs. If the Customer fail to make any payment pursuant to the terms and conditions of the payment method elected or payment is canceled for any reason whatsoever, then without prejudice to any other right or remedy available to the Vendor, the Vendor shall be entitled to cancel the Order and/or Vendor Contract or suspend delivery until payment is made in full. 

13.6 Payment for Transactions: The Customer agree to abide by any relevant terms and conditions or other agreement that governs access and/or use of any payment methods made available via any Platform/ Vendor Website, which are provided by third party providers as principals in their own right (“Payment gateway”). Without limiting the generality of the foregoing, the Customer acknowledge and agree that (a) by providing the credit card, debit card or other payment method details, the Customer authorize the Payment gateway to charge your credit card, debit card or other payment method account, upon your confirmation of your purchase, the amount of your purchase, including all fees and taxes thereon; (b) in respect of any of the payment obligations to Vendors, the Customer shall not make any direct payment to SARI IT in connection therewith. SARI IT will not be involved in the processing of such payments, or the acceptance of any funds from the Customer and SARI IT will only be storing part of your card details. All such payments made in connection with this Agreement are made to the Vendors, and SARI IT are in no way accepting or processing any payment transaction for the Vendors; and (c) to the maximum extent permitted by law: (i) the Customers access to and/or use of any such payment methods provided on any Platform/ Vendor Website shall be entirely at their own risk and no warranty of any kind, implied, express or statutory, is given in conjunction with such payment methods; and (ii) SARI IT shall not be liable for any dispute or relating to such payment methods.

13.7 Delivery or self-collection: (a) Depending on the Product, such orders may be delivered to Customer by independent third-party service providers (each a “Delivery Service Provider“) and/or by the Vendor himself, and/or be available for self-collection by you from the Vendor; (b) the Customer shall be responsible for ensuring that the details entered in respect of the Order on the Vendor Website are accurate and complete. SARI IT, the Vendors and/or Delivery Service Providers shall not be liable:(i) in the event of any late delivery or non-delivery of any Product by reason of erroneous or incomplete delivery details entered by the Customer on the Vendor Website; or (ii) in the event of late collection or non-collection by the Customer of any Product by reason of erroneous collection details entered by customer on any Platform.

13.8 Refund: In case of non-conformity of the Products description and/or non-delivery of the Products (except for fault of the Customer to receive delivery on time), the Vendors shall refund the fund, if any, within 10 days of making the payment, through the same method of payment used by the Customer. SARI IT and the Payment gateways shall cooperate and coordinate with the Vendor for refund to the Customer for non-delivery. The Customer shall be informed about the refund by email, SMS, phone, or any other methods.

13.9 Customer Support: Should the Customer have any queries or complaints about any Product of the third party or the Vendors and/or Third-Party Providers, please contact the third party, Vendors and/or Third-Party Providers. For customer support in relation to the online store, please contact 16516. In some cases, photographic proof and/or additional information may be required to properly investigate the issue and review any request.

13.10 Force Majeure: Save as otherwise specifically provided in this Agreement, SARI IT or the Vendor shall not be liable for failures or delays in performing our obligations hereunder arising from any cause beyond our control, including acts of God, acts of civil or military authority, fires, strikes, lockouts or labor disputes, epidemics, pandemics, governmental restrictions, wars, riots, earthquakes, storms, typhoons, floods and breakdowns in electronic and computer information and communications systems (“Force Majeure Event“) and in the event of any Force Majeure Event, the time for Vendor performance may be extended at their sole and absolute discretion for a period equal to the time lost by reason of the delay. The Customer must be informed regarding the non-delivery due to Force Majeure without 48 hours. 

14. Terms of Service

SSSFORALL reserves the right to terminate service or account for a Vendor from SSSFORALL (SARI IT platforms) with notice, if these following events take place:

14.1 Violate any rules and guidelines as prescribed by the respective Nominated Authority such as Bangladesh Bank, Bangladesh Trade commission or any other Bank/Card Issuer or any other which may be nominated by the SSSFORALL from time to time. BSTI, Safe Food Act needs to be incorporated

14.2 Violation of SSSFORALL Digital Commerce rules and regulations stated and issued through SSSFORALL platform 

14.3 Vendor is not interested to continue service with SSSFORALL 

In Violation of rules and guidelines stated and issued by SSSFORALL or the governing body of Bangladesh, Vendors, who are subscribed to or availing service, may result in – 

  • Accounts blacklisted or suspended; or 

  • The Services are suspended; or

  • Transaction halted for investigation; or 

  • Monetary request halted for investigation; or

  • Confiscation of funds which will result in refund; or 

  • Reporting and alerting authority resulting in prosecution 

  • Prevention of rendering service of SSSFORALL to the Vendors from providing the Services, which may be ordered by authority or invokes restrictions due to any change in law or  regulations,

15. Vendor’s Engagement Restriction

15.1 In any conduct which is false, misleading or deceptive concerning goods or services supplied by the Vendor, the SSSFORALL’s products or policies or in any other, dealings with the customer from other payment method;

15.2 Make any warranty or representation whatsoever in relation to goods or services, which is not supported by any evidence (Warranty Card) supplied by the Vendor which may bind SSSFORALL;

15.3 Establish minimum or maximum amounts as a condition for accepting a Card or any other payment method is prohibited

15.4 Impose a surcharge or fee for Card or other payment method without prior approval of the SSSFORALL;

15.5 Submit a transaction or sale that has been previously charged back;

15.6 Any tax required to be collected must be included in the total transaction amount and not collected in cash,

15.7 Process a Transaction on behalf of another person including another Vendor or Allow another person to use the Vendor Facilities except under a bona fide agency arrangement.

16. Vendor’s engagement restriction

16.1 In any conduct which is false, misleading or deceptive concerning goods or services supplied by the Vendor, the SSSFORALL’s products or policies or in any other, dealings with the customer from other payment methods.
16.2 Make any warranty or representation whatsoever in relation to goods or services, which is not supported by any evidence (Warranty Card) supplied by the Vendor which may bind SSSFORALL.
16.3 Establish minimum or maximum amounts as a condition for accepting a Card or any other payment method is prohibited
16.4 Impose a surcharge or fee for Card or other payment method without prior approval of the SSSFORALL.
16.5 Submit a transaction or sale that has been previously charged back.
16.6 Any tax required to be collected must be included in the total transaction amount and not collected in cash.
16.7 Process a Transaction on behalf of another person including another Vendor or Allow another person to use the Vendor Facilities except under a bona fide agency arrangement.

17. Restricted goods, products and services:

17.1 Adult goods and services which includes pornography and other sexually suggestive.

17.2 Materials (including literature, imagery and other media); escort, dating or prostitution services. Apparatus such as personal massagers/vibrators and sex toys and enhancements.

17.3 Alcohol, which includes Alcohol or alcoholic beverages such as beer, liquor, wine, or champagne.

17.4 Body parts, which includes organs or other body parts – live, cultured/preserved or from cadaver.

17.5 Bulk marketing tools which include email lists, software, or other products enabling unsolicited email messages (spam).

17.6 Cable TV descramblers and black boxes which includes devices intended to obtain cable and satellite signals for free.

17.7 Child pornography in any form.

17.8 Copyright unlocking devices which include Mod chips or other devices designed to circumvent copyright protection.

17.9 Copyrighted media, which includes unauthorized copies of books, music, movies, and other licensed or protected materials.

17.10 Copyrighted software which includes unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software.

17.11 Counterfeit and unauthorized goods which include replicas or imitations of designer goods; items without a celebrity endorsement that would normally require.

17.12 Such an association fake autographs, counterfeit stamps, and other potentially unauthorized goods.

17.13 Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs including but not limited to salvia and Drug test circumvention aids which includes drug cleansing shakes, urine test additives, and related items.

17.14 Endangered species, which includes plants, animals or other organisms

(including product derivatives) in danger of extinction.

17.15 Gaming/gambling which includes lottery tickets, sports bets, memberships/enrollment in online gambling sites.

17.16 Game coins, game codes or cards, rewards or redeem codes and gift cards.

17.17 Reselling of any online/digital subscription without the authorisation of reselling permit.

17.18 Government IDs or documents which include fake IDs, passports, diplomas, and noble titles.

17.19 Hacking and cracking materials which include manuals, how-to guides, information, or equipment enabling illegal access to software, servers, websites, or other protected property.

17.20 Illegal goods which includes materials, products, or information promoting illegal Offensive goods which includes literature, products or other materials that:

17.20.1 Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors.

17.20.2 Encourage or incite violent acts.

17.20.3 Promote intolerance or hatred.

17.20.4 Offensive goods related to crime which includes crime scene photos or items, such as.

17.20.4.1 Personal belongings, associated with criminals.

17.20.4.2 Objects which are cases filed under a crime or ongoing criminal investigation.

17.21. Prescription drugs or herbal drugs or any kind of online pharmacies which includes drugs or other products requiring a prescription by a recognized and licensed medical practitioner in Bangladesh or anywhere else.

17.22. Pyrotechnic devices and hazardous materials which includes fireworks Any such products related to tobacco consumption.

17.23. Traffic devices, which includes radar detectors/ jammers, license plate covers, traffic signal changers, and related products.

17.24. Weapons, which includes firearms, ammunition, knives, brass knuckles, guns, Wholesale currency, which includes discounted currencies or currency exchanges or any other method of translation medium which can be used as an alternative to currency.

17.25. Live animals or hides/skins/teeth, nails and other parts etc of animals.

17.26. Multi Level Marketing schemes or Pyramid/Matrix sites or websites using a matrix scheme approach, which leverages earnings/profits based on actions taken by some other individuals.

17.27. Any intangible goods or services or aggregation/consolidation business Work-at-home related service schemes or information dissemination.

17.28. Drop-shipped merchandise, where Vendors attain earnings/profits, which leverages on services rendered by other individuals or businesses.

 

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